Advertisement
Lost Profiles: FIXED! If you or someone you know lost a profile in the last few outages, please write to help@tribe.net and let us know. We will need to know what email address the lost profile was using. In most cases we should be able to restore your profile, blog entries, photos, friends, tribes, etc.
Sending Messages: FIXED! If you or someone you know is having trouble sending messages, accepting invites, joining tribes, etc. please send the error report. That will tell us exactly who you are and will get your profile in the queue for the fix.
Email from Tribe: This issue should be fixed, but if you're ever waiting for an email from Tribe to activate a profile, change your email address or reset your password, and you don't receive it, first check your spam folder. If it's not there, send a message to help@tribe.net and we can send you the information directly to you in a reply.
New moderators: If your tribe needs a moderator, please hold an election and send links to the tribe's election thread and the winner's profile to help@tribe.net.
Spammers: Send the message and a link to the profile to help@tribe.net or people.tribe.net/tribehelp
Unable to upload images: This appears to be an intermittent problem. In many cases, restarting your browser should fix the problem.
Errors when logging in: This is a temporary issue that happens when servers are starting up. It can also be worked around usually by restarting your browser.
Deleting messages from Unsubscribed Users: No fix for this yet, and it is fairly low priority at this time. No need to send the error reports unless you really want to.
Premium Members: If you purchased a subscription last year, or thought you made a donation, please check your account on PayPal. All subscriptions from the last 12 months are auto-renewing. This is the way PayPal handles subscription services for all customers. If you do not want to auto-renew, you must cancel your current subscription BEFORE the renewal date. See sanfrancisco.tribe.net/templa...ribe.vm for more information on subscribing and premium membership.
Lastly, T-Shirts. Subscribers who qualified for or ordered T-Shirts up through April 2008 should be receiving them within the month. If you do not receive yours, please let us know.
And, as always, if you have any other concerns or questions or problems you'd like us to address, please email us at help@tribe.net.
Thanks!
Sending Messages: FIXED! If you or someone you know is having trouble sending messages, accepting invites, joining tribes, etc. please send the error report. That will tell us exactly who you are and will get your profile in the queue for the fix.
Email from Tribe: This issue should be fixed, but if you're ever waiting for an email from Tribe to activate a profile, change your email address or reset your password, and you don't receive it, first check your spam folder. If it's not there, send a message to help@tribe.net and we can send you the information directly to you in a reply.
New moderators: If your tribe needs a moderator, please hold an election and send links to the tribe's election thread and the winner's profile to help@tribe.net.
Spammers: Send the message and a link to the profile to help@tribe.net or people.tribe.net/tribehelp
Unable to upload images: This appears to be an intermittent problem. In many cases, restarting your browser should fix the problem.
Errors when logging in: This is a temporary issue that happens when servers are starting up. It can also be worked around usually by restarting your browser.
Deleting messages from Unsubscribed Users: No fix for this yet, and it is fairly low priority at this time. No need to send the error reports unless you really want to.
Premium Members: If you purchased a subscription last year, or thought you made a donation, please check your account on PayPal. All subscriptions from the last 12 months are auto-renewing. This is the way PayPal handles subscription services for all customers. If you do not want to auto-renew, you must cancel your current subscription BEFORE the renewal date. See sanfrancisco.tribe.net/templa...ribe.vm for more information on subscribing and premium membership.
Lastly, T-Shirts. Subscribers who qualified for or ordered T-Shirts up through April 2008 should be receiving them within the month. If you do not receive yours, please let us know.
And, as always, if you have any other concerns or questions or problems you'd like us to address, please email us at help@tribe.net.
Thanks!
posted by:
|
Advertisement
Advertisement
